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You
are not required by law to get more than one estimate.
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You
may have the shop of your choice make the repairs. You are not required to use a
shop selected by a claims adjuster. However, you are required by your policy to
allow your insurance company a reasonable amount of time to inspect the damages prior to
repairing them.
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Your
insurance company wants your vehicle properly repaired and you to be completely satisfied
with their claim service. You have specific rights and obligations that you should
be aware of. Review your policy. Understand your rights.
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If
an agreement cannot be reached between your insurance company and the repair shop, your
policy has an "Appraisal Clause" whereby an independent appraiser can be called
in to help resolve the matter.
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Only
you, the owner, can authorize repairs on your vehicle.
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Repair
estimates will vary. A lower estimate may not include necessary things such as front
or rear wheel alignments, re-aiming your headlamps, etc. It's your car, make sure
it's repaired to your satisfaction.
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Sign
releases only when the repairs have been completed to your satisfaction.
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The
vehicle is being repaired for YOU, the owner. You will be required to pay for the
repairs upon completion. To avoid delays, it will be up to you to secure payment
from your insurance company along with any necessary endorsements from lienholders.
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